Shipping policy

Processing

Please allow 3 to 5 business days for your order to process, unless a product is specified as a pre-order. You will be notified with a tracking number when your package has shipped. Processing time may be longer if your payment has not been cleared. All orders that are returned, cancelled and/or unshipped items will incur a 3% - 6% processing fee.

Shipping and Backorders

Error 404 tries to maintain a good stocking level in order to prevent backorders. However, in case a backorder is necessary, Error 404 will ship the order as soon as the parts become available. Backorders must be canceled within five days from when the order is placed, or before the parts become available, whichever is sooner. Otherwise, the parts will automatically be shipped to the buyer.

Error 404 tries to ship regular, in-stock items as soon as possible. Please allow 7-14 working days for in-stock items to arrive from the day it leaves our facility. All shipping dates are approximate and can vary greatly depending on the route. Buyer is fully responsible for all shipping charges, unless otherwise negotiated with Error 404. Shipping to residential addresses (as opposed to business addresses) may incur additional costs.

Lower 48 States

We only ship to the continental USA (48 states). If shipping to Hawaii or Alaska, please contact us.

Shipping Damage

Error 404 packs all products carefully to prevent damage during shipping. However, damage may still occur occasionally. Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver's presence.

Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied. A signed receipt without any notation indemnified the carrier as well as Error 404 from any further damage claims. Discovery of damages after a clear delivery becomes the responsibility of the customer.

All damages must be notified, within 24 hours, to the following parties: the carrier (trucking company), the dealer (if applicable), and Error 404 at error404motorsports@gmail.com. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to the distributor and is not negotiable.

All disputes about the settlement amount should be addressed with the carrier. Error 404, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier.

Shipping Errors

If the consignee receives an incorrect item due to Error 404 error, consignee must inform the dealer within 3 days of receipt of shipment. Error 404 will then issue a Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charges.